Account Executive, State Government

About the Role

This role supports the growth and retention of state government accounts through direct sales and account management activities. Primary functions include selling to state government clients, renewing contracts, and increasing customer satisfaction to drive revenue growth. The role differentiates by focusing on strategic relationship building and prospecting within the state government sector. Success is measured by meeting sales targets, renewal rates, customer retention, and other business-building metrics. The work impacts the organization by expanding market presence and enhancing service delivery to state government customers.

Responsibilities

• Generate new sales opportunities and achieve monthly sales and renewal targets through proactive outreach to state government accounts.
• Establish and maintain customer relationships to increase account base and drive revenue growth through account analysis and upsell opportunities.
• Complete ongoing training to maintain current knowledge of products, services, and sales techniques to support effective customer engagement.
• Demonstrate professional and ethical conduct in interactions with customers and colleagues to support a collaborative work environment.
• Perform other duties/projects as assigned by business management as needed.

Requirements

• High School Diploma/GED (Required).
• 4+ years selling to Government (State and Local) accounts (Preferred).
• 4+ years extensive customer service experience (Preferred).
• 4+ years business markets sales experience (Preferred).
• 4+ years wireless industry sales experience (Preferred).
• 4+ years telesales or technical sales experience (Preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.
• Travel required.

Skills

• Account Management: Effectively manage customer accounts to ensure satisfaction and retention (Required).
• Prospecting & Selling: Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships (Required).
• Attention To Detail: Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes (Required).
• Communication: Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration (Required).
• Presentations: Ability to create and deliver compelling presentations to potential and existing customers (Required).
• Problem Solving and Analysis: Analyze and resolve complex issues efficiently by interpreting data to identify trends and inform decision-making (Required).
• Building Relationships: Develop and maintain strong relationships with clients and stakeholders (Required).
• Negotiation: Skillfully negotiate terms and agreements to achieve favorable outcomes (Required).
• CRM and Microsoft Office: Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting (Required).

Pay

Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives.

Base Pay Range: $78,060 - $140,760. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience.

Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Free, year-round money coaches.
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.