Account Executive, State Government

Job Description Summary

Be unstoppable with us! T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Responsibilities

• Utilize contact list to call leads to generate sales opportunities.
• Exceed monthly sales, renewal, and churn target goals.
• Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
• Sustain monthly call goals as expectations dictate.
• Establish and cultivate customer relationships to drive sales and increase customer base.
• Complete Customer account maintenance resulting from account reviews.
• Provide account analysis to determine up-sell and renewal offers.
• Monitor and resolve customer issues.
• Track individual account activity and results.
• Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
• Accuracy and efficiency in data entry required.
• Successfully completes continuous training to maintain knowledge of products, services, and sales approaches.
• Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
• Attains productivity and sales goals based on targeted metrics.
• Mets/exceeds all departmental goals and business objectives.
• Demonstrates positive and cooperative behavior with customers and coworkers.
• Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disbursts adjustments and credits as appropriate within established limits and criteria.

Qualifications

• Bachelor’s Degree preferred
• 4 + years Selling to State Government accounts strongly preferred, at minimum must have previous Government Sales experience.
• 4 + years Business Sales Experience is required.
• 4+ years wireless, telecom or technical sales experience preferred, not required
• Minimum Qualification: At least 21 years of age
• Legally authorized to work in the United States
• High School Diploma or GEDA valid license, a clean driving record, and proof of insurance at your own cost is required

Total Target Cash Pay Range

Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives

Base Pay Range

Base Pay Range: $78,060 - $140,760

Benefits

Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives
Base Pay Range: $78,060 - $140,760

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.