Account Executive (Corporate Apparel) - Taylor, MI

About the Role

The Account Executive is responsible for managing a book of medium-to-large volume Corporate Apparel Direct (CAD) accounts. Acting as the primary point of contact, the Account Executive oversees day-to-day account needs, facilitates smooth operations, and supports account retention and growth through ongoing relationship management, program support, and operational execution. This role focuses on delivering exceptional service, strengthening client relationships, and ensuring customer satisfaction across all touchpoints. The Account Executive will also support customer contract renewals, website launch calls, assist the sales team, and ensure ongoing account service.

Responsibilities

• Manage an assigned book of business, monitor account performance, identify service opportunities, and coordinate with internal departments to meet customer expectations and contractual obligations.
• Handle all day-to-day account management tasks for assigned accounts, including:
  • Managing the email inbox and daily phone communication
  • Proactive communication to the account base
  • Using reporting tools to help maintain the revenue stream
  • Providing customer reporting
  • Maintaining up-to-date customer records in CRM
  • Conducting launch calls when needed to re-launch a site or assist the sales team
  • Writing up manual orders as needed while influencing customers to adopt an online order entry solution
  • Facilitating updates to customer e-commerce portals as needed
• Assist existing clients by identifying opportunities of greater value.
• Work with CAD Account Customer Service Representatives to resolve large site-level customer service issues or problems.
• Participate in customer visitation meetings as requested by the customer and/or directed by management.
• Stay observant of industry/customer trends pertaining to garment usage, fashion, and customer image attributes to position UniFirst as the ongoing single-source provider for their work apparel needs.
• Perform other duties as assigned.

Requirements

• Minimum of 5 years’ experience in a service environment
• Uniform industry experience a plus
• National or corporate account experience a plus
• High proficiency in Microsoft Office, Outlook, Excel, etc.
• Experience working with MS Dynamics or similar CRM preferred
• Ability to travel up to 10% of the time, including overnight stays
• Ability to work under pressure and with minimum supervision

Qualifications

• High School Diploma or equivalent required
• Associate’s Degree preferred