Account Executive - Collections, Legal

About the role

Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are seeking an experienced Account Executive to manage a portfolio of consumer and commercial accounts within the legal collection and recovery channel, including post-suit and post-judgment inventory.

Responsibilities

• Manage a portfolio of consumer and commercial accounts throughout various stages of the legal lifecycle
• Conduct outbound and inbound communications with borrowers regarding account resolution opportunities
• Negotiate settlements, payment arrangements, stipulations, and other recovery solutions
• Analyze account documentation, payment history, legal status, and consumer financial conditions to determine optimal collection strategies
• Work collaboratively with attorneys, legal support teams, operations leadership, and compliance personnel to advance recovery efforts
• Identify accounts appropriate for legal escalation, judgment enforcement, probate review, bankruptcy review, or other specialized recovery channels
• Utilize skip-tracing tools, investigative resources, and account research to locate consumers and assets
• Accurately document all account activity and maintain detailed records within company systems
• Effectively overcome objections and resolve complex account situations while maintaining professionalism and compliance
• Meet or exceed established performance metrics related to recovery dollars, liquidation rates, productivity, and quality standards
• Maintain current knowledge of applicable federal, state, and client-specific regulatory requirements

Requirements

• Minimum of 3 years of legal collections experience
• Demonstrated success in production-focused environments
• Proven ability to negotiate settlements and payment arrangements
• Strong communication, negotiation, and objection-handling skills
• Ability to work independently while managing a high-volume portfolio
• Strong attention to detail and organizational skills
• Proficiency with collection systems and account management platforms

Travel

Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration.

Benefits

• Medical, prescription, dental, and vision coverage for employees and their eligible family members
• Competitive PTO and vacation policies
• 1 Friday off each month for Wellness Weekends
• Company 401(k) plan with employer contributions after one year
• Company-sponsored training and certification opportunities
• Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
• Ongoing volunteer opportunities to give back to the community through our BHG Cares program