Account Director CX

The Role & Team

Infovista is looking to hire an Account Director AMER with a solid track record of hunting- to develop, expand, and elevate strategic relationships with the largest Communications Service Provider (CSP), Financial sector, Retail, Utilities & Healthcare groups in AMER region.

We are looking for a sales professional with demonstrated track record of success selling software to our target verticals. To be able to perform in this job, the successful candidate should be able to display excellent Headhunting skills with a proven track record in turning leads to revenue. In addition to winning new logos the Account Director will have experience in revenue maximisation from existing customers.

Responsibilities

• Drive sales of the Infovista Platform in the AMER region, with ownership of the entire quote to cash process.
• Develop and maintain relationships with key stakeholders at all major customers and prospects in the region
• Definition and execution of Account sales strategies and business plans to drive growth and profitability
• Develop qualified pipelines, and provide accurate forecast
• Oversee Marketing and Demand Generation activities
• Drive VARs and channel partners to maximize coverage, and grow sales

Required Skills

• 3+ years’ experience in selling Enterprise Software to CSPs, FSI, Retail, Utilities & Healthcare groups.
• Knowledge of the CX & Contact Center space.
• Expert knowledge and practical experience of at least one major B2B sales methodology- preferably the SPICED Framework.
• Track record of effective engagement with senior executives
• Ability to travel within the AMER region to meet customers.
• Bachelor's in business studies

Preferred Skills

• Ability to assess customer requirements, identify business problems, and show proposed solutions
• Ability to influence by communicating ideas and technical concepts effectively
• Ability to adapt, and work independently in a fast-paced environment
• Strong interpersonal, communication and negotiation skills, and an ability to build rapport
• Excellent organizational skills, self-discipline, and the ability to multitask among numerous opportunities

What Infovista offers you

• Flexible workplaces - adaptable work schedules, workspaces and locations
• Inclusive culture - everyone’s voice matter.
• Sustainability - environmental, social & governance programs (ESG Group)
• Innovative environment - shape the future of next gen networks.
• Competitive compensation & benefits plans
• Career development plans

About Infovista

Infovista helps the world's leading operators and enterprises turn network complexity into competitive advantage. Powered by AI/ML and automation, our solutions enable faster, smarter decision-making and exceptional end-user experiences across 5G, IoT, and fixed networks.

Our 600+ professionals from 43 nationalities form a high-performance global team, united by innovation, collaboration, and the pursuit of excellence.

Together, we deliver True Network Intelligence to customers in more than 130 countries.