CX Specialist, Enterprise Account

The position of CX Specialist, Enterprise Account is currently being managed by a partner company on behalf of a client. The role is based in the United States and involves helping enterprise customers transform their communication solutions through innovative technologies. Key responsibilities include:

1. Drive new business growth by managing strategic opportunities within assigned segments, territories, or named enterprise accounts.
2. Identify, qualify, and develop sales opportunities while maintaining a strong pipeline of potential customers.
3. Own the complete sales cycle from lead generation and discovery through solution presentation, negotiation, and contract execution.
4. Build and maintain strong relationships with enterprise customers, executives, partners, and internal stakeholders.
5. Collaborate with partner teams and internal resources to generate pipeline, support strategic initiatives, and accelerate revenue opportunities.
6. Deliver product demonstrations and communicate the value of customer experience and collaboration solutions based on business needs.
7. Develop account strategies, business plans, and quarterly reviews to support long-term customer growth.
8. Maintain accurate opportunity tracking, forecasting, and sales activity documentation using Salesforce and internal systems.
9. Ensure customer satisfaction and retention by supporting successful implementation and ongoing customer experiences.

Requirements

• 5+ years of experience in solutions selling, ideally within CCaaS, UCaaS, telecom, CRM, or AI-powered technology environments.
• 3+ years of experience specifically selling Contact Center as a Service (CCaaS) solutions.
• Proven track record of successfully managing enterprise sales cycles and closing complex deals.
• Experience selling to executive-level stakeholders within Fortune 1000 or similarly complex organizations.
• Strong ability to build trusted relationships with customers, partners, and internal teams.
• Hands-on experience with Salesforce or similar CRM platforms for pipeline management and forecasting.
• Excellent communication, presentation, negotiation, and consultative selling skills.
• Customer-focused mindset with the ability to understand business challenges and recommend impactful solutions.
• Strong business acumen, problem-solving skills, and ability to translate technology capabilities into customer value.
• Results-oriented approach with resilience, adaptability, and a passion for innovation.
• Able to leverage technology, automation, and data insights to improve sales effectiveness.

Benefits

• Competitive compensation package with an expected hiring range of $110,000 - $171,500 USD, including annualized base salary and target sales incentives.
• Remote work opportunity across the United States, with hybrid expectations for employees located near the headquarters location.
• Multiple healthcare plan options including medical, dental, vision, and telemedicine coverage.
• Life insurance, disability insurance, and supplemental insurance plans.
• Flexible time off for salaried employees, paid time off for hourly employees, paid sick time, parental bonding leave, and holiday pay.
• 401(k) retirement plan with company matching contributions.
• Health Savings Account (HSA) with company contributions and Dependent Care Flexible Spending Account options.
• Employee Assistance Program and comprehensive wellness initiatives.
• Access to ongoing learning, development programs, and career advancement opportunities.
• A collaborative, customer-focused culture centered on innovation and professional growth.