CX Specialist, Enterprise Account

About the role

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.

Responsibilities

• Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
• Identify and properly qualify opportunities
• Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
• Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation
• Align resources to Partners on an as needed basis & join Partner events if necessary
• Demo specific elements of the Nextiva UCX
• Deliver Amazing Service®, leveraging the value of our products and services
• Create and drive revenue within a specified region or list of named accounts
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Qualifications

• 5+ years of Solutions Selling experience with CCaaS, Telecom, CRM or AI required
• 3+ years of selling CCaaS required
• Ability to cultivate and build positive relationships
• Understanding and experience with selling to Executives in Fortune 1000+ type organizations
• Strong emphasis on collaboration and communication with Partners and internal team
• Hands-on Salesforce experience
• Demonstrated ability to consistently achieve and exceed quota
• Proven ability to manage leads, manage a pipeline, and forecast
• Proven track record of selling solutions to strategic customers

General Qualifications

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible.
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes.
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs.
• Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business.
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute.
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers.
• Innovator- you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business.

Nextiva DNA (Core Competencies)

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Benefits

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement