Account Director

Job Overview

This is the perfect role for a leader that is inherently, naturally, gloriously social, both online and off. Everyone wants your input, opinion and approval. People trust you. You feel in your bones what’s on-brand for your clients, and you efficiently, effortlessly direct a team to deliver the right stuff, every time.

What You'll Do

• You will deepen the client relationship and grow their business in a meaningful way.
• Your day-to-day work will be strategic in nature, developing initiatives and providing creative, practical solutions to client issues.
• You will devise engagement strategies, approve content and manage scopes, deliverables and campaigns to ensure that all parties stay true to the strategic vision and voice across channels 24/7, 365.
• Managing, maintaining, and growing the relationship with the client and key stakeholders
• Maintaining a superior relationship with all departments in the agency and understands the strategic goals of the account and contributes to their communication to the agency team
• Management and mentorship of junior staff members, including one Social Media Manager and one Account Coordinator
• Communicating with senior leadership about account status while proactively finding solutions to issues that may arise.
• Proven ability to manage high-volume content pipelines across multiple accounts and platforms.
• Proven ability to manage high-volume content pipelines across multiple accounts and platforms.
• Expert in juggling overlapping deadlines and shifting priorities in fast-paced environments.
• Strong organizational systems to track content workflows, reviews, and stakeholder approvals.
• Skilled at aligning cross-functional teams to deliver on time without sacrificing quality.
• Experience leading simultaneous campaigns while maintaining strategic oversight and executional detail.
• Comfortable making quick decisions and pivoting strategies to meet changing client or market demands.
• Adept at identifying bottlenecks and optimizing processes for scalable content production.
• Calm under pressure; thrives in deadline-driven environments with competing priorities.
• Calm under pressure; thrives in deadline-driven environments with competing priorities.
• Confident communicator who keeps clients and internal teams aligned through complexity.

What We're Looking For

• 6+ years’ experience in digital/social account management
• Experience working with influencers/creators, and a passion for the growing creator industry
• Experience implementing social media, digital and integrated marketing campaigns
• Natural leadership abilities
• Excellent communication skills: persuasive, strategic, proactive, diplomatic
• Experience managing and mentoring large teams
• A demonstrated passion for and superb understanding of the social media landscape
• A deep understanding of relevant social ad operations and optimization
• Uncanny attention to detail
• Rockstar presentation skills
• Commitment to excellence — working nonstandard hours when necessary, anticipating issues and communicating with diplomacy, identifying emerging platforms and trends to drive innovation
• Big brand experience a must!

What We Offer

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave: We provide paid parental leave to support your family during important life events.
• Retirement Plan: 401k plan including contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more
• Commuter Benefits: Access support for travel and commuting needs, where available
• Base salary range: $110-135K, plus bonus potential if applicable for role.