Account Delivery Manager & SRE Architect

Primary Roles and Responsibilities

Desired Profile

• A technical background in Application Support, SRE services and experience managing IS account delivery based on ITIL processes and deployment of new services as under Managed Infrastructure services
• Preferably handled services or worked in India Service providers outsourcing contracts
• A clear understanding of automation led infrastructure delivery, deployment of Quality Management System to measure the CSAT, client end user experience and Success of contracted deliverables
• Proven experience in building and managing client relationships at CIO, department head and business stakeholder levels. Strong business acumen and partnership skills. Managing 3rd party vendors
• Proven ability in Account management and Governance, including contract management of large, 'total outsourcing' contracts with Managed services
• Should have led global, UK/Europe/US based accounts of GBP 15M TCV and more
• Ability to manage globally distributed technical delivery teams across multiple programs/projects covering various customer geographies, covering full spectrum of infrastructure services - End user, service desk, data center, networks, information security, cloud services and cross functional scope