Account Coordinator - Telecom

Supports the Campaign Manager on multiple assigned client accounts, working across field, retail, and business-to-business channels. This role blends relationship management, strategic planning, and day-to-day execution, working closely with internal teams like Analytics, Finance, Compliance, and Legal, as well as external partner offices.

Responsibilities

• Serve as an additional point of contact for assigned clients, managing communications and account-related issues while balancing client needs with company objectives
• Provide daily account support, including onboarding/offboarding, asset management, leads and permits, incentive management, troubleshooting, and compliance
• Communicate with field team leaders on program metrics/KPIs, expansion opportunities, and offer or product updates
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Create and maintain account documentation such as SOPs, action item logs, welcome materials, etc., within the project management tool
• Support additional projects or responsibilities as needed to meet team and business goals

Requirements

• 2+ years of account/project support experience, ideally in a fast-paced, entrepreneurial environment
• Strong ability to prioritize and manage multiple projects under tight deadlines
• Track record of delivering projects on scope, on time, and aligned with business goals
• Strong written and verbal communication skills, comfortable working across internal teams and external client stakeholders
• Experience with Salesforce and data dashboards/CRM tools for program tracking; familiarity with project management platforms and Microsoft Office Suite
• Comfortable using AI-assisted tools (e.g., drafting, reporting, workflow automation) to work more efficiently
• Proactive, solution-oriented, self-starter attitude

About the Company

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses, and through door-to-door canvassing. We have corporate offices in Newport Beach and Toronto.

Benefits

• Vacation, sick leave, and paid holidays
• Medical (with an HSA plan option), dental, and vision insurance
• Company-paid Basic Life insurance, with the opportunity to enroll in Voluntary Life plans
• Employee Assistance Program
• 401K with employer match
• Employee referral program
• Home office stipend
• Opportunities for team building, growth, and development
• On-demand access to an LMS with a variety of courses for professional and personal development