Account Coordinator, Queue Team (Tuesday-Saturday)

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

What We Offer at PAR North America

• Immediate vesting of 401K (US) or RRSP (Canada) with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Responsibilities

• Monitor and process client holds and closes
• Process and coordinate new client updates with active agents
• Maintain excellent customer service, strong telephone support, and the ability to answer or research the answer to internal and external customers
• Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution
• Review and process recoveries and handle all additional client requests related to recovery operations
• Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third-party vendor systems, and integration partner systems
• Maintain a high level of accuracy and productivity in all daily activities

Requirements

• A High School Diploma or equivalent is required
• Previous customer service, recovery, collections, or remarketing experience is preferred
• Excellent organizational and communication skills
• Must be able to communicate verbally clearly and effectively and in writing
• Certified in Google products
• Implement and assure adherence to all company policies and procedures
• Demonstrate a commitment to stated values and business ethics
• Exhibit professional excellence and consistently work as a teammate, supporting other members of the team