Account Coordinator - Contact Center

About the Role

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications.

You Are

• Customer-Focused. You are the first impression to for our clients, taking both phone and email inquiry as needed
• Detail-Oriented. Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role as your notes will dictate future interactions with our clients
• Accountable. You are comfortable working in a call center environment while working remotely

You Will

• Communicate internally on client requests as the situation warrants additional approvals or follow-up.
• Assist our Senior Account Managers in problem solving
• Provide conflict-resolution as needed all while maintaining a professional demeanor

Requirements

• 1+ years' experience in a high-volume customer service role (maintaining 10+ calls per hour)
• A high level of detail-oriented experience
• A flexible understanding and desire to work overtime in times of high volume
• Excellent computer skills with Google Workspace
• Strong time management, organizational, and written/verbal communication skills
• A professional nature and proper phone etiquette
• A desire to grow your career within the department and learn new functions of the organization

Pay

Compensation Range of Hourly: $18.00 - $19.00 USD

Schedule

This role is fully remote. The hours will be Monday - Friday, 9am - 6pm EST

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement