Account Coordinator

Locations: East Syracuse, NY or Gouverneur, NY

About the Role

Provide day-to-day support to ensure that the needs of ProAct clients and members are met. Assist in the resolution of escalated client, member, and internal requests. Works under direct supervision and follows standard procedures to accomplish assigned tasks.

Assist with the day-to-day operations of both client-facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.

Responsibilities

• Provide support to client-facing team(s) and their day-to-day responsibilities.
• Perform quality assurance audits on a regular basis to measure client satisfaction.
• Respond to client and member questions and ensure their problems are resolved.
• Assist in the resolution of escalated customer service issues.
• Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products.
• Coordinate, maintain, and manage the distribution of monthly, quarterly, and annual management reports for PBM clients.
• Oversee and coordinate on-site resolution of customer service issues to clients.
• Oversee and coordinate on-site orientation to new PBM clients when necessary.
• Interface via all means of communication with various external business partners as needed for problem resolution.
• Responsible for the assessment, evaluation, and implementation of technologies needed to maximize efficiency within assigned departments.
• Assist in planning and implementing client educational forums and special events.
• Attend on-site client service meetings, employee orientation meetings, and health fairs.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Requirements

• Exceptional written and verbal communication skills.
• Advanced Microsoft Office skills, specifically Excel and Word.
• Valid driver’s license.

Qualifications

• Education:
  • Required: Minimum High School Diploma or GED
  • Preferred: AS Degree or Higher in Business Administration, Marketing, or related field
• Experience:
  • Required: 2 years experience in Customer/Client Service
  • Preferred: 2 years experience with Health Care, Insurance, and/or Account Management

Pay

$18.50–19.50 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.