Account Coordinator

Job Summary

We are seeking an Account Coordinator for Fire Protection National Service Division at Shambaugh & Son L.P., a leading mechanical, electrical, and plumbing contractor based in Indiana.

Essential Duties & Responsibilities

• Serve as a primary contact for assigned customers.
• Cook up inspections, service requests, and follow-up activities.
• Monitor job status and communicate updates to customers and internal teams.
• Review service documentation for accuracy and completeness.
• Generate customer reports and assist with performance tracking.
• Support compliance, contract requirements, and process improvement initiatives.
• Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.

Qualifications

• 2+ years of experience in customer service, account coordination, or service administration.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in service, construction, fire protection, or facilities-related industries is preferred.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

Pay

A competitive salary and benefits package is offered.

Schedule

The schedule may require working extended hours and weekends as needed.

Benefits

Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.