Account Coordinator

Duties/Responsibilities

• Provide excellent customer service to external and internal clients
• Maintain clear and concise communication with co-workers
• Escalate unresolved issues to the appropriate internal contacts
• Effectively manage a high volume of emails with professionalism
• Build and maintain rapport with Account Managers and different departments across the company
• Consistently improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessions
• Communicate with all Rentex offices regarding returns, time changes, customer gear
• Maintain a safe, organized, and clean work environment to ensure safety and compliance
• Comply with company policies and procedures
• Perform other related duties as assigned by the Director of Customer Service

Attributes and Abilities

• General Ability to reprioritize tasks and manage all customer expectations to meet deadlines
• React to changing circumstances and handle customer objections in a professional manner
• Have a highly motivated and energetic personality with the ability to adapt and learn quickly
• Be able to work as part of a team, and have the desire to be part of a growing company
• Strong written and verbal communication skills
• Extensive knowledge of Microsoft Word & Microsoft Excel
• Basic understanding and skills with Rentex’s inventory platform to solve problems
• Sales
• Be personable with an ability to elicit trust and enthusiasm from existing clients
• Work with customers to resolve issues involving changes to orders, pricing, PO’s M&D and returns to ensure customer satisfaction while keeping the interests of Rentex in mind

Job Functions

• Order / Customer Management - 50%
• M&D Reports Missing Rollover Orders
• Contact Customers for PO’s
• Customer Equipment Return
• Communicate Customer Feedback
• Date/time changes and confirmation (not confirming existing dates/times but getting info that is TBD)
• Delivery/Return changes and confirmation (not confirming existing del/ret but getting info that is TBD)
• Ship/Return method changes and confirmation (not confirming existing del/ret but getting info that is TBD)
• Tax Type changes
• Secure Purchase Orders and enter into system
• Credit Card authorization
• Credit Limit changes
• Secure signatures for all orders
• Cook
• Coordinate large order calls
• Administrative - 45%
• Enter received POs into Rentex’s inventory platform
• Properly communicate customer responses to appropriate Rentex departments
• Notify appropriate Rentex departments of issues
• COI maintenance
• Customer contact maintenance
• New customer entry
• Aging statements sent to customers
• Communicate with customers with overdue payments
• Communicate with customers with overdue purchase orders
• Submit credit requests
• Rentex Contribution - 5%
• Maintain a presence on LinkedIn to support Rentex information
• Work with Account Managers to develop process and procedures
• Assist phone reception when needed

Position Type/Expected Hours of Work

• This is a full-time position.
• Days and hours of work are subject to change and may rotate.
• Needs of the business may dictate long hours and weekend work during high demand periods.

Preferred Education and Experience

• 4-year college degree

Other Duties

• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
• May be asked to assist in the warehouse on prepping large orders.