Account Coordinator

Location: Tamarac, FL (preferably on-site); remote candidates considered

Department: Business Development
Reports to: Chief Information Officer
Travel: 25%

About the Role

The Account Coordinator plays a critical role in delivering exceptional service and support to PuroClean’s network of franchise owners, national account partners, and commercial carriers. Acting as a key liaison between internal stakeholders and external partners, this individual ensures seamless program execution and high-performance relationship management across the Certified Priority Response (CPR) program and other national accounts.

Responsibilities

• Program & Franchise Support
  • Qualify and onboard PuroClean franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold)
  • Maintain updated franchise participation rosters, CPR badges, and service capabilities
  • Support franchisees by facilitating onboarding, registering for training, and ensuring SLA compliance
  • Collaborate with Regional Directors to review franchise participation checklists
• Partner & Client Relationship Management
  • Serve as primary point of contact for assigned partners
  • Facilitate regular calls and communications to maintain strong, productive partner relationships
  • Assist in transitioning new partner accounts from Sales to Account Management
• Dispatch & Project Oversight
  • Assist in assignment dispatch to appropriate franchises based on qualifications and performance
  • Monitor project progress using dispatch systems (e.g., XactAnalysis, Cotality, PuroLogic/DASH)
  • Update and manage franchise zip code coverage areas
• Reporting & Communication
  • Provide monthly reports to leadership
  • Maintain and update program documentation, including SLA files and qualification guidelines
  • Ensure prompt, respectful, and clear communication with internal teams and franchisees
• Administrative & Special Projects
  • Support training efforts including onboarding calls, network calls, and external program-related sessions
  • Complete special projects and attend meetings as directed
  • Maintain updated zip code lists and distribute them to partners
  • Travel for conventions, regional meetings (3–5 annually), industry tradeshows, and as directed

Qualifications

• Required
  • Strong active listening and verbal communication
  • Confidence and professionalism in partner-facing interactions
  • Effective conflict resolution and relationship-building abilities
  • Clear and prompt written communication
• Preferred
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
  • Familiarity with Google Workspace (Docs, Sheets, Chrome)
  • Experience with industry tools/platforms such as:
    • Xactware (Xactimate, XactAnalysis)
    • Cotality including PuroLogic/DASH
    • FranConnect, Gibbis, Franchise Directory
    • MailChimp, PuroDrive, PuroClean Online Academy

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance