Account Coordinator

About the Role

Assist with the day-to-day operations of both client-facing and internal departments at ProAct. Coordinate internal support for all aspects of customer service, account management, and quality assurance. Provide back-up assistance for clients in the absence of a primary Account Manager and support client-facing teams with their responsibilities.

Responsibilities

• Provide day-to-day support to ensure the needs of ProAct clients and members are met.
• Assist in the resolution of escalated client, member, and internal requests.
• Perform quality assurance audits on a regular basis to measure client satisfaction.
• Respond to client and member questions and ensure their problems are resolved.
• Assist in the resolution of escalated customer service issues.
• Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products.
• Coordinate, maintain, and manage the distribution of monthly, quarterly, and annual management reports for PBM clients.
• Oversee and coordinate on-site resolution of customer service issues for clients.
• Oversee and coordinate on-site orientation for new PBM clients when necessary.
• Interface via all means of communication with various external business partners as needed for problem resolution.
• Responsible for the assessment, evaluation, and implementation of technologies needed to maximize efficiency within assigned departments.
• Assist in planning and implementing client educational forums and special events.
• Attend on-site client service meetings, employee orientation meetings, and health fairs.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Requirements

• Exceptional written and verbal communication skills.
• Advanced Microsoft Office skills, specifically Excel and Word.
• Valid driver’s license.

Qualifications

• Education Required: Minimum High School Diploma or GED.
• Preferred Education: AS Degree or higher in Business Administration, Marketing, or related field.
• Experience Required: 2 years of experience in Customer/Client Service.
• Preferred Experience: 2 years of experience with Health Care, Insurance, and/or Account Management.

Pay

$18.50–$19.50 per hour. The final offer will be determined after careful consideration of relevant skills, years of experience, and education.