Account Coordinator

About the role

Bring your commercial office furniture expertise to an established workplace solutions provider with decades of industry experience and access to more than 200 furniture and interior product lines. Take ownership of client accounts and help bring commercial interiors projects to life, from initial quotes and purchase orders through delivery and installation. Enjoy a collaborative, client-facing environment where your knowledge of office furniture, pricing, order management, and project coordination directly contributes to successful workplace transformations.

Primary Services is excited to recruit an experienced Account Coordinator for a leading commercial interiors organization serving corporate, healthcare, education, and government clients. This position manages pre-sale and post-sale account activities, partnering with Sales, Project Management, manufacturers, and installation teams to ensure accurate orders, smooth project execution, and exceptional customer experiences.

Responsibilities

• Coordinate assigned client accounts throughout the quoting, ordering, delivery, and installation process.
• Partner with sales representatives to prepare customer quotes, proposals, and pricing.
• Convert approved quotes and purchase orders into accurate sales orders using Hedberg.
• Verify product specifications, pricing, quantities, and contract terms before order submission.
• Track manufacturing schedules, order acknowledgments, shipping updates, and delivery timelines.
• Process order changes, cancellations, and revisions while coordinating with internal departments and manufacturers.
• Communicate order status, project milestones, and potential delays to customers and internal stakeholders.
• Coordinate with Warehouse, Dispatch, Installation, and Project Management to align schedules and resources.
• Assist with project budgets, documentation, inventory tracking, and order fulfillment.
• Research and resolve pricing discrepancies, invoicing issues, and customer service concerns.
• Maintain accurate account records, project documentation, and order tracking information.
• Identify opportunities to improve order management processes and customer service workflows.

Qualifications

• 5+ years of commercial office furniture industry experience required.
• Experience coordinating furniture orders, customer accounts, or commercial interiors projects.
• Experience preparing quotes, managing pricing, and processing purchase orders.
• Knowledge of commercial furniture products, manufacturer lead times, and order fulfillment processes.
• Experience managing complex orders, pricing structures, or multi-phase projects preferred.
• Experience with Hedberg or comparable furniture dealer management systems preferred.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience coordinating with manufacturers, sales representatives, project managers, and installation teams.
• Experience researching order discrepancies, pricing issues, and customer account concerns.
• Bachelor's degree in Business Administration, Communications, Account Management, or a related field preferred.