Account Coordinator

About the role

Job Summary: The Account Coordinator is responsible for supporting the Client Services team on various commercial print and direct mail job functions. Department: Client Services. Reports To: Manager, Client Services. FLSA Status: Non-Exempt.

Responsibilities

• Support the Client Services Team with various pre-production tasks, including but not limited to, job ticket entry, job revisions, proof review and signoffs, while also assisting with postal promotion submissions and archiving.
• Assist the Client Services Team with post-production activities, including but not limited to, sample receipt, routing, and shipping, and preparing and delivering reports to clients.
• Assist the Client Services Team with client specific tasks as they occur.
• Keep Account Managers informed of any job-related concerns or opportunities that arise with their assigned clients.
• Support 6S initiatives.
• Follow all Safety and Quality policies and procedures.
• Perform other as assigned.

Requirements

• High School Diploma Required.
• Associate’s degree or experience in a customer service environment strongly preferred.
• Experience with direct mail and commercial print is helpful but not required.

Skills

• Proficient in MS Office (Word, Excel, PowerPoint, etc.)
• Ability to work within tight timelines and respond quickly to urgent requests.
• Strong attention to detail and quality, as well as strong problem-solving skills.
• Strong time management and organizational skills.
• Demonstrate effective communication skills (verbal, written and listening).
• Flexibility to work across the entire Client Services department as needed.
• Proficiency/fluent with English language, both written and verbal.

Benefits

• Medical
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 100% Employer Paid Short Term & Long-Term Disability Insurance
• Other Voluntary Employee Benefits i.e. (Accident & Critical Illness)
• 401K with Employer Match
• Vacation/Holiday
• Sick & Safe Time (where applicable by state)

Pay

Wage Range: $22.00-$27.00. Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.

Schedule

Shift: Onsite, M-F Days. # of days on site is determined by business needs.