Account Coordinator

Essential Functions

• Handles all aspects of customer’s needs
• Quotes each order
• Enters data into computer to generate quotes for customers
• Credits price, discount, sales representative’s commission and shipping charges as required
• Follows up on orders to ensure delivery by specified dates
• Informs customers of shipping date, anticipated delays and any additional information needed by the customer
• Receives and researches customer complaints
• Confers with production, shipping, or common carrier personnel to expedite or trace mission or delayed shipments
• Works with the installation department
• Reviews customer samples and inventory them

Competencies

• Customer/Client focus
• Flexibility
• Teamwork capacity
• Communication proficiency
• Technical capacity
• Organizational skills
• Product knowledge
• Conflict resolution

Work Environment

This job operates in a clerical, office setting. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some filing may be required. Individuals may need to sit or stand as needed. This position may require walking, primarily on a level surface, for periods of time. While performing the duties of this job, the employee is regularly required to sit, talk and hear.

Compensation/Expected Hours of Work

$16/hourly rate to start with a weekly schedule of Monday-Friday from 8:00 AM - 5:00 PM.