Account Coordinator

Responsibilities

• Serve as direct support for Account Manager, interacting regularly with vendors and clients through telephone, email, and in person
• Serve as a liaison between vendors and clients, serving as a point of contact for both parties
• Serve as a conduit for communication between internal departments and external vendors, ensuring timely and effective coordination
• Coordinate with vendors to schedule appointments and oversee their performance
• Aid in facilitating service requests from clients
• Refer escalated client issues to Account Managers for resolution
• Maintain an accurate and up-to-date database of vendor and client information
• Build and maintain a strong subcontractor network to support service delivery
• Aid in the onboarding process for new vendors by collaborating with various internal departments

Requirements

• Excellent verbal, written, and time-management skills
• Contract negotiation skills
• Ability to work effectively in a collaborative environment across all departments
• Productive in a deadline-driven work environment
• Proven ability to adapt and be flexible to change
• Excellent critical thinking and problem-solving skills
• Hands-on knowledge of MS Word, Outlook, and Excel

Qualifications

• Bachelor’s Degree preferred; High School Diploma/GED required
• Industry experience preferred, particularly in snow removal and landscape services
• One to two years of relevant experience