Account Coordinator

Ironwear is an established and growing safety solution provider with over 35 years of experience manufacturing, developing, and reengineering Personal Protective Equipment (PPE) for industrial markets worldwide. The Account Coordinator serves as a direct link between customers, the Sales Team, and internal personnel, handling limited sales duties, maintaining customer relationships, delivering first‑class service, and helping customers make informed purchasing decisions.

Responsibilities

• Answer incoming phone calls, customer support emails, and customer chats while providing a first‑class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Maintain a basic understanding of company product knowledge to properly address customer questions and concerns.
• Offer customers alternative or additional products to boost sales and provide first‑class customer service.
• Provide customer outreach when necessary to relay and evaluate any pending issues.
• Communicate cross‑functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backorders.
• Communicate with account managers to address any customer concerns.
• Process all paperwork for customer orders, RMAs, and backorders.
• Compile pertinent customer data in provided documentation and flag any concerns or patterns to management.
• Maintain and collect accurate customer data in ticketing, ERP, and CRM platforms.

Requirements

• Superior verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to multi‑task in a demanding environment.
• Organized and meticulous.
• Strong interpersonal skills.
• Experience with CX ticketing platforms (e.g., Zendesk, Gorgias, Kustomer) is a plus.
• High school degree or GED required.
• Minimum of two years related experience.

Benefits

• Career growth & development.
• Competitive compensation plan.
• Group medical, dental, and vision benefits with 100% premiums paid by Ironwear.
• Paid time off.
• Paid holidays.
• 401(k) with company match.