Account Coordinator

Position Summary

The Account Coordinator will serve as a point-of-contact, in addition to supporting the day-to-day requirements for one or more assigned retail clients.

Key Responsibilities

• Acts as a point of contact for corporate clients for day-to-day operations for assigned programs.
• Acts as a liaison between corporate client and internal partners.
• Participates in regular customer and team meetings, presenting content with internal and external partners as requested.
• Builds relationships with client and internal partners.
• Supports and action customer requests and inquiries within SLA.
• Affords assistance in maintaining customer action item list.
• Affords assistance in maintaining a client procedure manual.
• Supports and acts on required ERP and ecommerce platform updates and regular maintenance timely and accurately.
• Processes orders and affords support for order updates as required.
• Creates, analyzes, shares reports with findings to the Account Manager and client, and takes appropriate action.
• Affords assistance in monitoring inventory levels and acting on stock outs.
• Identifies and communicates to the Account Manager areas of opportunity and/or risk.
• Affords assistance in resolving invoice discrepancies.
• Affords assistance in actions required for credits and debits.
• Affords assistance in planning and actions required for client special events and/or new stores.
• Affords support to the team in achieving team and department goals and client SLA’s.
• Supports team initiatives working synergistically with other team members, ensuring all assigned tasks and duties are completed on time with accuracy, assisting others as needed, complying with company guidelines, and being an ambassador of the department.

Key Accountabilities

• Demonstrates ability to complete all tasks with a high degree of accuracy, and attention to detail.
• Ensures professional, accurate, and timely communication to complete tasks and resolve issues.
• Analyzes and problem-solves effectively and efficiently.
• Works calmly and effectively in a fast-paced environment.
• Works independently and takes direction from multiple sources.
• Maintains a high level of confidentiality in all tasks.

Minimum Qualifications

• 2+ years of related experience.
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong interpersonal skills.