Account Coordinator

Last date to apply: We are continuously accepting applications.

About the role

We are seeking a highly organized and proactive Sales Internal Account Coordinator to serve as the essential backbone of our sales team. In this role, you will provide critical administrative and operational support to enable our Sales Managers—working with some of our largest customers including The Home Depot, Lowe’s, Amazon, and others—to focus on building relationships and growing business. The ideal candidate is detail-oriented, excels at multitasking, has excellent communication skills, and thrives in a fast-paced sales environment.

The Sales Internal Account Coordinator ensures smooth sales processes, accurate data management, timely order processing, and exceptional customer support—ultimately contributing to team performance and customer satisfaction. The position offers career growth opportunities and can serve as a pathway to other roles within Orbit, including Sales, Product Management, Marketing, Operations, and/or Supply Chain.

Responsibilities

• Process and manage sales orders, manage customer data management systems, and assist in the setup and execution of new products with key accounts in a team environment.
• Maintain and update customer programs with key customer information.
• Review, analyze, and update regular reports, performance metrics, and dashboards for management review.
• Coordinate logistics for sales activities, trade shows, client events, samples, and marketing collateral distribution.
• Serve as a key point of contact for customer inquiries, order status updates, and basic issue resolution; escalate complex matters to appropriate team members.
• Handle post-sales support tasks such as following up on deliveries, addressing customer concerns, and facilitating issue resolution.
• Partner with internal teams (Sales, Product Management, Operations/Logistics, Accounting, and Purchasing) to drive customer satisfaction, resolve issues, and improve processes.
• Take incoming calls regarding Sales Operations and answer related inquiries.
• Perform other duties as assigned; responsibilities may change at any time with or without notice.

Requirements

• Associate’s or Bachelor’s degree in Business, Sales, Marketing, Communications, or related field preferred (Degrees in progress acceptable).
• 1-3 years in customer service, sales, or sales operations preferred but not required.
• Familiarity with sales processes and basic business terminology.
• Proficiency in MS Office Suite (Outlook, Excel, PowerPoint, etc.).
• Experience with MS Dynamics 365 (D365) is a plus but not required.
• Experience in Lawn and Garden or irrigation is a plus but not required.
• Ability to travel occasionally to support business growth.

Physical and Safety Requirements

• Sedentary: Typically, the associate may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, or driving an automobile.
• Everyday Risks: Risks found in a typical office setting, which is adequately lighted, heated, and ventilated (e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.