Account Coordinator

About the role

The Account Coordinator position at GoHiya aims to improve commercial follow-through while supporting inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The role prioritizes accuracy and traceable follow-through over superficial speed within contact center operations.

The practical outcome is dependable commercial follow-through: clean records, explicit ownership, timely escalation, and fewer downstream fixes. For GoHiya, this is measured through account coordination within contact center operations.

Responsibilities

• Coordinate the Account Coordinator workflow by helping the team keep CRM or account notes current.
• Review the Account Coordinator workflow by ensuring the team hands off confirmed opportunities without losing context.
• Maintain the Account Coordinator workflow by helping the team capture traveler or account requirements clearly.
• Track the Account Coordinator workflow by helping the team prepare accurate supporting information for quotes.
• Own the Account Coordinator workflow by helping the team track follow-up dates and open decisions.

Skills

• Use Travel Planning and Account Coordination confidently within contact center operations.
• Apply Relationship Management without losing track of exceptions, owners, or deadlines.
• Document Account Coordinator Workflow decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Sales Support, especially when escalation is required instead of assumption.

Pay

Base salary: $43,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States.