Account Coordinator

Who We Are: FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Denver, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market. At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom. Are you ready to make your mark? Duties and Responsibilities: Communicate professionally and effectively over the phone, via email, and in-person to all customers and team membersCreate loads for assigned customers in our Transportation Management SystemCoordinate and schedule pickups and deliveriesUtilize Transportation Management System to enter bids and notate customer communicationProactively deliver tracking updates to customersGrow current accounts through account penetration and sales of additional servicesUtilize our Transportation Management System to enter tracking informationService multiple customers accounts concurrently, often meeting deadlinesContinuously build and increase your industry knowledge Experience and Qualifications: High School Diploma RequiredBachelor’s Degree In Related Field PreferredMinimum of 1-year Customer Service Experience or Third-Party Logistics Experience is a PlusPrevious Sales Experience is a Plus Knowledge and Skills: Ability to develop and maintain ongoing relationships with accountsStrong negotiation and persuasive skillsSense of urgency when resolving customer issuesAttention to detail without sacrificing accuracyAbility to manage multiple tasks in a fast-paced environmentProficient in Excel and OutlookProfessional phone skillsExceptional communication, both written and verbal Benefits and Perks: Paid Industry TrainingOn-Site Gym (Indianapolis, Chattanooga, Birmingham)Comprehensive Benefits Packet (Medical, Vision, Dental)Company Provided Life Insurance + Optional Additional Policy401(k) with Company Match or Gradifi Student Loan Repayment AssistanceEmployee Assistance Program (EAP)Health and Wellness ProgramPaid PTO and Holidays + Unlimited PTO Policy on 1-Year AnniversaryFree Onsite ParkingCasual Dress Code FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment , including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.