Account Coordinator

About the role

As an Account Coordinator, you will be the backbone of our daily account management operations, ensuring everything runs smoothly for our clients and our team. We are looking for someone who doesn't just check tasks off a list, but who truly cares about the work, owns their responsibilities from start to finish, and takes real accountability. The Account Coordinator supports the account management team in ensuring smooth operations for our clients. This role assists in the day-to-day management of the clients local marketing and advertising business activity for the local Business Unit. This is a fast-paced environment where priorities can shift quickly. If you are highly observant, naturally solution-oriented and eager to learn, this role offers an incredible blueprint for you to grow, add value and build your career within our full-service agency team.

Responsibilities

• Campaign & Creative Support
  • Support Account Team in creative campaign development, budget tracking and talent cycle management
  • Open job orders, submit change orders
  • Traffic creative assets to media vendors (Broadcast, Digital, OOH) to ensure campaigns launch accurately and on time, following appropriate process and protocols
  • Build monthly restaurant guides and schematics to train personnel to execute strategy
  • Assist in creative development of merchandising and signage elements
  • Upload digital menu board elements for deployment
• Client & Meeting Logistics
  • Coordinate client meetings from venue setup and communication protocols to preparing materials and handling day-of logistics as directed by Manager
  • Take ownership of client status invitations, agendas, official meeting minutes, conference reports, etc. following standard protocols for client approval as directed by Manager
  • Manage the official client email inbox, draft scheduled communications and coordinate details across internal departments
  • Develop and distribute monthly recap emails to client showcasing the recent work provided by the Agency
• Administrative and Operational Support
  • Submit weekly invoices for budget tracking
  • Ownership of keeping documentation up-to-date, such as client distribution lists, attendance sheets, etc.
  • Competitive market research as directed
• Local Activation
  • Collaborate with vendors, media/PR partners and the broader team to order materials, secure venues, manage logistics, etc. for social media brand events across the region
  • Travel locally within New England for in-person client meetings and event execution as needed

What We Are Looking For

• An Ownership Mindset: You take pride in your work, see projects through from initiation to completion and hold yourself accountable to deadlines
• Resourceful Problem-Solver: You are observant, proactive, and bring thoughtful, forward-thinking solutions to the management team rather than just pointing out issues
• Eager Learner: You recognize you have a lot to learn and are excited to do it. You absorb feedback well and view mistakes as opportunities to improve and grow into working with increasingly less direct supervision
• Strong Communicator: You have excellent interpersonal skills and can confidently and professionally connect with clients, vendors, and internal teams
• Adaptable Team Player: You know how to motivate yourself and others, stay organized when handling multiple tasks, and maintain a high level of attention to detail even when workloads fluctuate

Qualifications

• Bachelor's degree in Marketing, Advertising, or a related field preferred
• Prior internship or relevant agency/marketing experience is a plus
• Strong organizational and time-management skills

Location & Schedule: Our client is based in New England. The team works primarily in a remote model with some in-person meetings and travel around the region. We will require occasional weekend hours to supervise events and activations across New England. The ideal candidate lives in MA, CT or RI and loves New England culture.