Account Consultant II - Middle Market (Remote)

Candidates must be located in the Maryland, Washington, DC, or Northern Virginia (DMV) area in order to travel into the offices and for client meetings and staff meetings. Active Health and Life license is required.

About the Role

This position is responsible for renewing and growing a book of business which includes complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This role drives revenue and manages current and prospective relationships to ensure success with products. Leads sales initiatives and strategies within their assigned territory. Achieves sales and profitability objectives by effectively managing new and existing accounts. This role supports 100-299 in the Middle Market.

Responsibilities

• Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account-specific benefit and financial strategies.
• Manages and develops a set of assigned accounts to increase productivity and sales of products, as well as identifies potential customers and sets approach strategies.
• Develops strong and long-term client relationships.
• Takes ownership of territory team initiatives and ensures deadlines are met.
• Resolves issues and handles client complaints quickly and effectively.
• Gathers feedback and suggests ways to increase customer engagement.

Requirements

• Bachelor's Degree in Business, Finance, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Current health and life license for the jurisdictions of Maryland, DC, and Virginia.
• 5 years of sales or healthcare experience.

Preferred Qualifications

• Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan.

Skills

• Knowledge and understanding of CRM and other client management tools.
• Strong customer service orientation.
• Ability to recognize, analyze, and solve a variety of problems.
• Excellent written and verbal communication skills.
• Ability to meet established deadlines and handle multiple customer service demands from internal and external customers.
• Effective communication and positive customer service, including with demanding or challenging customers.

Travel

This position is expected to travel to see clients and prospective clients.

Pay

Salary Range: $80,000 - $130,000. This range considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, internal peer equity, and market and business considerations. It is not typical for an individual to be hired at the top of the range.

Benefits

In addition to compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).