Account Consultant III - Mid Market (300-999) (Remote)

About the role

This position is responsible for renewing/growing a book business which includes more complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. The role drives revenue and manages current and prospective relationships to ensure success with products, leads sales initiatives and strategies within the assigned territory, and achieves sales and profitability objectives by effectively managing new and existing accounts.

Responsibilities

• Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account‑specific benefit and financial strategies.
• Manages and develops a set of assigned accounts to increase productivity and sales of products, identifies potential customers, and sets approach strategies.
• Develops strong and long‑term client relationships.
• Takes ownership of territory team initiatives and ensures deadlines are met.
• Resolves issues and handles client complaints quickly and effectively.
• Gets feedback and suggests ways to increase customer engagement.
• Travel requirement: approximately 80% travel to see clients and prospective clients.

Qualifications

Education: Bachelor's Degree in Business, Finance or related field OR, in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications (upon hire): Current health and life license for the jurisdictions of Maryland, DC, and Virginia.

Experience: 8 years of sales/healthcare experience.

Preferred qualifications: Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.

Skills

• Knowledge and understanding of CRM and other client management tools.
• Strong customer service orientation.
• Ability to recognize, analyze, and solve a variety of problems.
• Excellent communication skills both written and verbal.
• Ability to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence.
• Ability to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Benefits

In addition to compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Pay

Salary range: $89,600 - $145,600 (range estimate not adjusted for geographic differential).