Account Manager II - Mid Market - 300-999 (Remote)

About the role

As a key member of our Account Management Team, the Account Manager II plays a pivotal role in driving client success and business growth. This position combines strategic consulting, relationship management, and marketing expertise to deliver exceptional value to our clients. You'll serve as a trusted advisor, promoting our suite of benefits and services, and leading initiatives that enhance client satisfaction, increase enrollment, and strengthen long-term partnerships. This role requires candidates to be located in the Maryland, Washington, DC, or Northern Virginia (DMV) area.

Responsibilities

• Drive Growth & Engagement: Lead the charge in growing group enrollment by marketing directly to client associates; plan and execute impactful communication and education strategies that resonate with diverse employee populations.
• Be a Trusted Advisor: Build and maintain strong, consultative relationships with senior-level decision‑makers; provide expert guidance on benefit design, renewal strategies, and implementation planning.
• Lead Client‑Facing Initiatives: Independently conduct on‑site and virtual meetings with employers and employees across multiple locations; travel in and out of the state to deliver high‑touch service and ensure client satisfaction.
• Solve Complex Challenges: Use benefit expertise and business acumen to resolve escalated issues, assess risk, and collaborate with internal and external stakeholders to deliver timely, effective solutions.
• Deliver Strategic Value: Partner with clients to develop and implement structured benefit programs, including open enrollment campaigns, wellness initiatives, and third‑party integrations.
• Ensure Compliance & Insight: Stay ahead of regulatory changes and industry trends; educate clients on legal developments and ensure benefit programs remain compliant with federal and state laws.
• Travel Requirements: Approximately 20% travel year‑round, with up to 50% travel during Q4 to support peak enrollment season.

Qualifications

• Education: Bachelor's Degree OR, in lieu of a Bachelor's degree, an additional 4 years of relevant work experience (in addition to the required work experience).
• Experience: 3 years experience in sales, sales support, implementation, benefit administration, or Account Management.
• Licenses/Certifications: Current health and life license for the jurisdictions of Maryland, DC, and Virginia (required upon hire).

Skills

• Exceptional communication and presentation skills.
• Strong problem‑solving and organizational abilities.
• Proficiency in Microsoft Word and Excel; PowerPoint a plus.
• Deep understanding of employee benefits and insurance regulations.
• Ability to manage multiple priorities and deliver outstanding service under pressure.

Benefits

• Comprehensive benefits package.
• Various incentive programs/plans.
• 401k contribution programs/plans (subject to eligibility requirements).

Pay

Salary Range: $52,000 - $84,500