Account Auditing Manager

About the role

The Client Account Manager is responsible for establishing and maintaining strong, long-lasting relationships with Tradition's clients, ensuring their needs are understood and consistently met. Serving as a key liaison between Tradition and its clients, this role plays a critical part in delivering exceptional service and fostering client satisfaction. Reports to the Plant Controller. Located in Pearl, MS (Traditions - Administration).

Responsibilities

• Resolve Client Issues: Address and resolve daily client concerns, including shipment shortages and freight-related matters, to ensure client satisfaction.
• Inventory Management: Review and evaluate weekly inventory to maintain accurate stock levels and support seamless operations.
• Pricing Responsibilities: Develop and manage pricing for Business Development Directors (BDDs), new customers, and new products, including biannual pricing updates in June and December.
• Order Management: Enter and review all orders for accuracy and ensure error-free processing.
• Production Planning: Assess demand to align with production schedules and address shortages effectively.
• Bid and Proposal Management: Prepare and manage bids and Requests for Proposals (RFPs) to secure new business opportunities.
• Report Analysis: Analyze revenue and quarterly reports to identify trends, optimize strategies, and support decision-making.
• Client Liaison: Act as a primary point of contact between TRIO and Tradition, fostering collaboration and clear communication.
• Client and Recipient Communication: Answer phone calls and respond to emails from clients and meal recipients, Communicate delivery updates, changes, or concerns with clients, Coordinate and communicate client concerns with drivers in real-time, and investigate and relay estimated time of arrival (ETA) updates to clients during delays or issues.
• New Client Integration: Partner with Tradition to understand and address the needs of new customers, ensuring smooth onboarding and satisfaction.

Requirements

• Education and Experience: associates degree in marketing or business-related field or a minimum of four years of related experience in customer support or client account management.
• Technical Proficiency: Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), internet navigation, and email communication.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and effectively address client needs.
• Microsoft Excel Expertise: Demonstrated experience using Microsoft Excel, including data entry, analysis, and reporting capabilities.

Qualifications

• Education and Experience: Bachelor’s degree in marketing or business-related field.
• Software Expertise: Experience with Microsoft Dynamics GP
• Advanced Excel Skills: Proficiency in advanced Microsoft Excel functions, including pivot tables, complex formulas, and data visualization tools.

Skills

• Communication: Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.
• Organization and Attention to Detail: Strong organizational skills with a keen eye for detail to ensure accuracy and efficiency.
• Relationship Building: Proven ability to establish and maintain effective relationships with internal and external business partners.
• Self-motivated and capable of working independently with minimal supervision, while also thriving in a collaborative team setting.
• Time Management: Ability to meet deadlines and prioritize tasks in a fast-paced environment.