Account Associate (Full-Time & Part-Time)

Tasks And Responsibilities

• Connect with customers through outbound calls (don’t worry, we’ll train you!) using our easy auto-dial system.
• Talk with customers to set up payment plans on early delinquent accounts and help them get back on track.
• Answer inbound calls and provide friendly, professional support.
• Use your communication skills and empathy to find fair, personalized solutions.
• Follow company guidelines to ensure every interaction is handled the right way.

About the role

Inspire customer success and drive financial stability with Westlake Financial. Our mission is to provide exceptional customer service and support while fostering a dynamic and inclusive workplace culture.

Requirements

• High School Diploma or GED preferred
• Good communication, listening, and problem-solving skills
• Basic to intermediate computer knowledge
• Reliable attendance
• Proper grammar and email etiquette
• Type a minimum of 35 WPM
• Able to work under time constraints and daily deadlines
• Good interpersonal skills and teamwork awareness
• Able to work a flexible schedule, including evening shifts, overtime and weekends
• Bi-lingual (Spanish) is welcomed but not required
• Auto Collections experience preferred

Full-time Employee Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)
• Career growth & advancement support