Account Associate (Full-Time & Part-Time)

TASKS AND RESPONSIBILITIES

• Connect with customers through outbound calls (don’t worry, we’ll train you!) using our easy auto-dial system.
• Talk with customers to set up payment plans on early delinquent accounts and help them get back on track.
• Answer inbound calls and provide friendly, professional support.
• Use your communication skills and empathy to find fair, personalized solutions.
• Follow company guidelines to ensure every interaction is handled the right way.
• Excellent communication and negotiation skills — you enjoy talking with people and finding solutions.
• Strong listening skills and a genuine desire to help customers.
• Thrives in a fast-paced call center environment where every day is different.

EXPERIENCE AND REQUIREMENTS

• A High School Diploma or GED preferred.
• Good communication, listening, and problem-solving skills.
• Basic to intermediate computer knowledge.
• Reliable attendance.
• Proper grammar and email etiquette.
• Type a minimum of 35 WPM.
• Able to work under time constraints and daily deadlines.
• Good interpersonal skills and teamwork awareness.
• Willing and able to work a flexible schedule, including evening shifts, overtime and weekends.
• Bi-lingual (Spanish) is welcomed but not required.
• Auto Collections experience preferred.

MACHINES, OFFICE EQUIPMENT & SOFTWARE

• Daybreak or other retail consumer servicing systems.
• Cisco or other auto dialer systems.
• Web navigation and/or web-based applications.
• Personal computer: Microsoft Word, Excel, and Outlook.
• Comfortable using a computer keyboard and number pad for data entry.

Full-Time Employee Benefits (Available for Full-time role Only)

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)
• Career growth & advancement support