Account Administrator - Southwest

About the role

As a member of the SWARCO McCain team, you will process routine customer inquiries and standard correspondence on complaints, deliveries, terms, order changes, service, and related matters. You will acknowledge orders and advise customers of order substitutions, status, back order, etc.

Responsibilities

• Active communication and correspondence with assigned accounts/customers, including delivery status and letters of explanation for delays
• Process customer inquiries, delivery information, and terms
• Interdepartmental communication for new part numbers as needed
• Process sales orders, including revisions as needed
• Process Return Merchandise Authorization (RMA) forms for defective or incorrect material
• Create and manage Job Closing Reports to ensure jobs are billed correctly
• Create “CRM” Project Folders, download and organize Plans and Specifications, and post Addendums to Project Folder
• Create Caltrans and City of Los Angeles Inspection Documentation

Requirements

• Minimum of a high school diploma or GED
• 2+ years of experience in customer service
• Worked in construction industry or electrical sales is strongly preferred
• Technical product aptitude is a plus
• General understanding of how to read building plans or specifications is a plus
• Excellent verbal and written communication skills for effective customer communication
• Ability to stay well organized, multitask, and set priorities
• Attention to detail
• Computer skills, especially MS Office, Dynamics 365, or Great Plains software

Physical Conditions / Requirements

• No unusual physical requirements; requires no heavy lifting and nearly all work is performed in a comfortable indoor facility
• Occasional routine deadlines; usually sufficient lead time; variance in work volume is seasonal and predictable; priorities can be anticipated; some interruptions are present; involves occasional exposure to demands and pressures from persons other than immediate supervisor
• Job frequently requires sitting and handling objects with hands
• Job occasionally requires standing, walking, bending, reaching, talking, hearing, and lifting up to 10 pounds
• Vision requirements: Ability to see information in print and/or electronically
• Hearing requirements: Ability to hear others over the telephone and in person

Benefits

• Great work environment with fun, friendly, knowledgeable, and helpful team members
• Health benefits package including medical, dental, and vision coverage, as well as flexible spending accounts for health and dependent care
• Educational reimbursement to support career development
• Employee discount program for tickets to the San Diego Zoo, amusement parks, movies, indoor skydiving, and more
• Paid time off and holidays
• Company-matched 401(k) plan