Account Administrator

About the role

Reporting to the designated manager, the Account Admin assists in obtaining required information and helps with the completion of necessary paperwork for the sale of vehicles and assists with and performs various administrative and clerical duties relating to the sale for one or more of the following departments: Consignment, Factory, Fleet/Lease or Commercial Account.

Responsibilities

• Maintain a professional appearance, orderly work environment and friendly disposition.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
• Respond in a timely manner to all customer inquiries relating to vehicles and titles.
• Verify that vehicle information is accurately recorded and numbered for the sale.
• Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
• Verify title, bill of sale and VIN number are accurately recorded.
• May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
• Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
• Enter condition reports into AMS.
• Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop.
• Call in orders for Windshield, Dent Demon and other outside vendors.
• Verify the correct repair charges are submitted.
• Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
• Set the order of the sale and ensure accurate preparation of contracts.
• Print stickers for sale per OHA guidelines.
• Represent vehicles on the block or attend block with sales representative on sale day.
• Communicate with customer for failed post sale inspections or arbitration.
• Process paperwork and checks following the sale, provide necessary paperwork to customers.
• Auxiliary duties include assisting in scheduling vehicles online for review, assisting in preparation and processing of post-sale information to managers and customers, and assisting in maintaining vehicle inventory for vehicle aging and first-in first-out process.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.
• Office experience preferred.
• Automotive experience preferred.

Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

• To be able to do your job at ADESA, there are some basic requirements we want to share with you.
• The physical activity requirements of the position range from Light to Medium Physical Work.
• Frequent – standing, watching, touching, listening, walking, talking
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
• Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.