Accommodations Coordinator

Responsibilities

• Greet visitors and respond to inquiries across phone, email, and digital ticketing systems while strictly maintaining student privacy and confidentiality.
• Support and collaborate with campus partners on the Housing Accommodations Review Team to record and communicate student housing accommodation determinations.
• Manage outreach and information resources, including scheduled communications and website content.
• Maintain and track all accommodation requests, generating follow-up communications to students, faculty, and staff, as needed.
• Operate and maintain information systems and software to track and report on accommodation workflows.
• Cook up and coordinate testing room reservations for midterm and final exams, managing a centralized, proctored testing center during high-volume exam periods.
• Aid in the hiring and supervision of student front desk staff within OAE.
• Support other departmental projects and initiatives as needed.

Qualifications

• High School diploma or equivalent.
• Ability to maintain a professional, calm, and collaborative approach when navigating sensitive personal health information or addressing community concerns.
• Strong organizational and problem-solving skills with an attention to detail.
• Effective communication skills in speech and writing, balancing professionalism, efficiency, and compassion.
• Ability to work independently or as part of a team, balance competing timelines, and organize details.
• A commitment to maintaining high standards of privacy and confidentiality.
• Experience working with a diverse population of students, faculty, and staff.
• Knowledge and experience with StarRez and/or Accommodate database systems.

Benefits

Hybrid on-site/remote work arrangements may be available. Remote work may be temporarily unavailable at certain times of the year due to the role’s responsibilities.

Pay

Pay range is from $24.00 - $26.00 per hour, commensurate with experience.