Accommodations Coordinator

We're seeking an Accommodations Coordinator to play a critical role in managing workplace accommodation requests and helping employees navigate the interactive accommodation process with professionalism, empathy, and expertise. In this highly collaborative position, you'll partner with employees, managers, HR professionals, healthcare providers, and legal partners to ensure accommodation requests are handled efficiently, confidentially, and in compliance with federal, state, and local regulations.

Responsibilities

• Serve as the primary point of contact for employees requesting workplace and leave-related accommodations, delivering a responsive, supportive, and confidential experience.
• Independently manage a caseload of accommodation requests from initial intake through case resolution.
• Facilitate the ADA interactive process by gathering medical documentation, assessing essential job functions, collaborating with stakeholders, and identifying effective accommodation solutions.
• Review and evaluate accommodation requests while balancing employee needs with business operations and compliance requirements.
• Assess accommodation options, identify implementation challenges, and develop practical, sustainable solutions with business leaders.
• Review medical certifications and supporting documentation, determine additional information needs, and maintain comprehensive case records.
• Monitor approved accommodations and conduct follow-up reviews to ensure accommodations remain effective and appropriate.
• Provide guidance to managers and HR partners regarding accommodation obligations, return-to-work considerations, and best practices for supporting employees with disabilities.
• Collaborate closely with Human Resources, Employee Relations, Legal, Leave Administration, and external partners on accommodation-related matters.
• Support complex accommodation requests, undue hardship assessments, and sensitive employee relations situations.
• Ensure compliance with the ADA, FMLA, PWFA, PUMP Act, and applicable state and local laws.
• Maintain accommodation tracking systems and case documentation with exceptional attention to detail.
• Produce reports, monitor key metrics, identify trends, and recommend process improvements.
• Assist with audits, policy updates, training initiatives, and special projects that strengthen accommodation programs across the organization.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Occupational Health, or a related field, or equivalent professional experience.
• 3+ years of experience in ADA accommodations, disability management, leave administration, employee relations, or a related HR function.
• Demonstrated knowledge of the ADA, FMLA, PWFA, PUMP Act, and applicable state disability and leave laws.
• Experience independently managing accommodation cases and facilitating the interactive process.
• Strong organizational, analytical, and case management skills.
• Excellent verbal and written communication skills with the ability to navigate sensitive situations professionally and confidentially.

Preferred Qualifications

• Experience supporting a multi-state workforce.
• Experience in retail, corporate, manufacturing, or distribution environments.
• Experience partnering with Legal, Employee Relations, Occupational Health, or Leave Administration teams.
• HR certifications such as PHR, SHRM-CP, CLMS, or equivalent.

Skills

• Exceptional attention to detail
• Strong customer service mindset
• Critical thinking and effective problem-solving abilities
• Excellent organization and time management skills
• Sound judgment and decision-making
• High level of confidentiality and discretion
• Strong collaboration and stakeholder management skills
• Ability to manage multiple priorities and deadlines in a dynamic environment

Pay

The pay range for this position is $44.00 - $44.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a hybrid position in Portland, OR. This is a Contract position.