Accommodations Consultant

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Accommodations Consultant supports the Global People Solutions team, serving as the primary contact for employees navigating workplace accommodations operations globally and provides guidance and expertise to the Accommodations operations team. This role additionally balances day-to-day case management with project work, driving continuous improvement and ensuring a consistent, compliant, and positive employee experience. The Consultant will partner closely with Legal, Employee Relations, People Business Partners, and business leaders, while helping to elevate team capability and operational excellence.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Serve as the first point of contact for employees requesting medical or religious accommodations; conduct the interactive process and make determinations in partnership with business leaders and People Business Partners
• Perform end-to-end case management for accommodations, including intake, assessment, determination, and follow-up
• Educate employees and managers on accommodation processes, legal considerations, and responsibilities
• Support employees returning from leave, coordinating accommodations as needed for successful reintegration
• Track and report on accommodation metrics to ensure SLA adherence and continuous improvement
• Lead quality reviews of accommodation cases to ensure compliance, consistency, and audit readiness
• Act as the primary escalation point for complex and sensitive accommodation cases, including medical, religious, return-to-work requests
• Serve as a go-to resource for Accommodation Specialists, providing guidance on case strategy, documentation, and stakeholder communication
• Contribute to process improvement initiatives, including enhancements to ServiceNow and Workday workflows
• Develop and update playbooks, templates, and training materials to standardize practices