Accessible Learning Trainee (Student Services Professional IA)

About the role

The Accessible Learning Trainee is a developmental opportunity within Student Disability Services (SDS) that provides hands-on training in supporting accessible instructional materials and technology-based accommodations for students with disabilities. Under the direct supervision of the Accessible Technology Coordinator, the incumbent will be trained to assist with accessible media services, including captioning, audio description, alternative media, and accessible learning resources to help ensure students receive timely and equitable access to course content and university programs.

Responsibilities

• Assist with accessible media and captioning services by processing requests, communicating with students and faculty, preparing materials, and supporting quality assurance activities.
• Aid in the delivery of alternative media and accessible technology services, including electronic text, assistive technology resources, and accessible instructional materials.
• Provide frontline support for students and faculty by explaining accessible learning processes, coordinating communication, and sharing information about available services and resources.
• Support Student Disability Services operations by assisting with Deaf and Hard of Hearing (DHH) service scheduling, data tracking, reporting, and service continuity during peak periods.
• Participate in training and professional development while learning established processes for accessible learning services and referring complex questions to professional staff.

Requirements

Demonstrated proficiency using Microsoft Office, Google Workspace, and assistive technology hardware and software to support accessibility services.

Knowledge of, or the ability to quickly learn, alternative media production, electronic text conversion, media captioning, and Deaf and Hard of Hearing (DHH) accommodation processes.

Strong organizational, communication, and interpersonal skills, with the ability to maintain accurate documentation, manage multiple priorities, and communicate effectively with students, faculty, and staff.

Experience working with individuals with disabilities and applying accessibility principles and best practices to support equitable access in educational settings.

Experience supporting disability services or accessibility initiatives, including the use of accessible technology and accommodation management systems.

Ability to communicate complex technical information clearly and provide effective support to diverse campus constituents.

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Skills

Demonstrated proficiency using Microsoft Office, Google Workspace, and assistive technology hardware and software to support accessibility services.

Knowledge of, or the ability to quickly learn, alternative media production, electronic text conversion, media captioning, and Deaf and Hard of Hearing (DHH) accommodation processes.

Strong organizational, communication, and interpersonal skills, with the ability to maintain accurate documentation, manage multiple priorities, and communicate effectively with students, faculty, and staff.

Experience working with individuals with disabilities and applying accessibility principles and best practices to support equitable access in educational settings.

Experience supporting disability services or accessibility initiatives, including the use of accessible technology and accommodation management systems.

Ability to communicate complex technical information clearly and provide effective support to diverse campus constituents.

Benefits

Full benefits package includes Generous Time Off, Retirement, Health Coverage, Education Support, and Optional Offerings.

Pay

Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.

Schedule

Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.