Accessible Learning Trainee (Student Services Professional IA)

About the role

The Accessible Learning Trainee is a developmental opportunity within Student Disability Services (SDS) that provides hands-on training in supporting accessible instructional materials and technology-based accommodations for students with disabilities.

Responsibilities

• Assist with accessible media and captioning services by processing requests, communicating with students and faculty, preparing materials, and supporting quality assurance activities.
• Aid in the delivery of alternative media and accessible technology services, including electronic text, assistive technology resources, and accessible instructional materials.
• Provide frontline support for students and faculty by explaining accessible learning processes, coordinating communication, and sharing information about available services and resources.
• Support SDS operations by assisting with Deaf and Hard of Hearing (DHH) service scheduling, data tracking, reporting, and service continuity during peak periods.
• Participate in training and professional development while learning established processes for accessible learning services and referring complex questions to professional staff.

Requirements

• Demonstrated proficiency using Microsoft Office, Google Workspace, and assistive technology hardware and software to support accessibility services.
• Knowledge of, or the ability to quickly learn, alternative media production, electronic text conversion, media captioning, and Deaf and Hard of Hearing (DHH) accommodation processes.
• Strong organizational, communication, and interpersonal skills, with the ability to maintain accurate documentation, manage multiple priorities, and communicate effectively with students, faculty, and staff.
• Experience working with individuals with disabilities and applying accessibility principles and best practices to support equitable access in educational settings.
• Experience supporting disability services or accessibility initiatives, including the use of accessible technology and accommodation management systems.
• Ability to communicate complex technical information clearly and provide effective support to diverse campus constituents.

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Skills

• Proficiency in Microsoft Office, Google Workspace, and assistive technology hardware and software.
• Knowledge of alternative media production, electronic text conversion, media captioning, and Deaf and Hard of Hearing (DHH) accommodation processes.
• Strong organizational, communication, and interpersonal skills.
• Experience working with individuals with disabilities and applying accessibility principles.
• Ability to communicate complex technical information clearly.

Benefits

• Full benefits package including generous time off, retirement, health coverage, education support, and optional offerings.

Pay

Compensation: CSU Classification Salary Range: $4,150 – $5,076/month; hiring salary not expected to exceed $4,150/month.

Schedule

Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.