Access Services Specialist

About the Role

This position serves as Access Services Specialist in the Logistics and Access Services department within the Vanderbilt University Libraries. The department aims to reimagine access services to meet current and future needs, focusing on optimizing space, accessibility, and user experience in the Central Library and the Annex. The ideal candidate will thrive in a fast-paced environment, handle ambiguity and change, and possess proficiency in technology applications and automation mapping. This role reports to the Manager, Access Services.

Key Functions and Expected Performance

• Logistical Services and Transformative Projects (40%):
  • Define project scope and execute deliverables according to timelines.
  • Lead or support logistics operations like inventory audits, material movement, and spatial planning.
  • Apply project management practices (Lean Six Sigma, PMP-style workflows) to digitization, space optimization, or asset transfers.
  • Use tools like MS Project, Asana, or Trello for long-range planning.
  • Streamline circulation, reserves, or interlibrary loan functions using lean workflow methods.
  • Draft documentation and SOPs to enhance consistency and cross-training.
  • Support after-action reviews for continuous improvement.
  • Communicate project progress, challenges, and completion status to stakeholders.
• Area Management (30%):
  • Manage one of the following areas on a rotating basis:
    • Supervising student workforce
    • Managing course reserves for Central Library (and other libraries as needed)
    • Managing Inter-Library Loan borrowing and lending
  • Continuously improve workflows and seek efficiencies within managed areas.
• Student Engagement Programming (10%):
  • Develop and plan student engagement programming and events.
• Patron Assistance (10%):
  • Provide technology support for library patrons.
  • Support study spaces, including room reservations and equipment troubleshooting.
  • Assist patrons with access services questions and needs.
  • Help create an inclusive, mission-aligned service culture.
• System-Wide Initiatives and Professional Development (10%):
  • Participate in system-wide initiatives and committees (5%).
  • Engage in ongoing professional development to stay current with trends and best practices (5%).

Qualifications

• Associate’s degree or higher required.
• Training or certification in project management or logistics preferred.

Skills

• Strong organizational skills and attention to detail.
• Proficiency in a wide range of computer and technology applications.
• Basic understanding of library cataloging systems and management software preferred.
• Project management experience preferred.
• Comfort with physical labor, including lifting boxes, standing for extended periods, and pushing carts.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Dependable, proactive, and able to prioritize tasks effectively.
• Flexible and adaptable to changes in priorities or timelines.
• Experience in higher education or academic libraries preferred.

About the Work Unit

The Logistics and Access Services department operates in the Central Library and the Annex, with potential deployment across the library system. It functions in a team-based model, emphasizing shared responsibilities and collaborative decision-making. The department focuses on developing a forward-looking service model aligned with the evolving needs of the Vanderbilt user community, prioritizing seamless access, exceptional user experiences, and transformative projects like mass digitization. Positions are designed to be flexible and adaptable to strategic priorities, with Access Services Specialists equipped to meet emerging demands across the library system.

The Jean and Alexander Heard Libraries at Vanderbilt University comprise nine libraries and service departments, aiming to create a welcoming environment and serve as a partner in research and scholarship. The libraries strive to be dynamic spaces for faculty, staff, students, and alumni, fostering continuous professional growth and staying abreast of advances in librarianship.