Access Specialist

Responsibilities

• Responsible for the initial build and maintenance of physician schedule templates within the EHR by working with template builders and appropriate staff.
• Ensures adherence to template standards as developed by the Office of Access Management.
• Works with individual practices to process and manage requests for schedule changes.
• Obtains and compiles data for the Office of Access Mgmt. working with multiple different departments across the health system (including Ambulatory Operations, HITS, Revenue Cycle, Telecom, Analytics & Reporting).
• Reviews dashboards, analyzes data, pulls preset reports or navigates within the system (such as appointment turnaround time, MyChart and internet appointment requests) on a regular basis to identify divergence of access and targets or identifies problems with capacity management.
• Regulates appropriate use of decision tree algorithms, scheduling policies and procedures, including regulating automated call distribution system and appointment phone numbers/scripting.
• Recommends improvements and provides feedback to appropriate entities and partners including specialties, Access Office leadership or others as appropriate to resolve issues or concerns.
• Implements best practices based on leadership guidance and in collaboration with team.

Requirements

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Skills

• Strong computer skills.
• Epic Cadence preferred.
• EpicCare Ambulatory preferred.
• Prelude or other certifications relating to the Ambulatory environment is preferred.

Education and Experience

• High School Graduate with 7 or more years of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughout and performance improvement.
• Bachelor's Degree from an accredited College or University with 3 or more years of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughout and performance improvement.

Important Information for You to Know

• The health system is an equal employment opportunity employer.
• Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.
• The health system provides reasonable accommodations to qualified individuals with disabilities.
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.