Access Services Coordinator

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values Are We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Job Summary

The Access Services Coordinator helps the Supervisor and Manager with daily activities. This position leads staff during shifts, aids in training, maintains quality, and manages work volumes. It also handles daily financial services activities.

Essential Functions of the Role

• Maintains effective communication with internal and external customers, via verbal, written and computer skills
• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers
• Excellent problem solving and critical thinking skills
• Proven written and verbal communication skills
• Maintain a professional demeanor in stressful and emotional environments
• This includes crime, behavioral health, suffering patients, and life or death situations
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills
• Proficient typing and keyboarding skills
• Basic computer skills and Microsoft Office
• Works autonomously and self-starter
• Maintains patient confidentiality in accordance with HIPAA guidelines

Key Success Factors

• Ability to maintain effective communication with internal and external customers, via verbal, written and computer skills
• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers
• Excellent problem solving and critical thinking skills
• Proven written and verbal communication skills
• Maintain a professional demeanor in stressful and emotional environments
• This includes crime, behavioral health, suffering patients, and life or death situations
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills
• Proficient typing and keyboarding skills
• Basic computer skills and Microsoft Office
• Works autonomously and self-starter
• Maintains patient confidentiality in accordance with HIPAA guidelines

Qualifications

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience