Access Navigator - Primary Care - Jefferson Highway

Job Duties

Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.

Manages and coordinates referrals via online work queues.

Provides excellent customer service and access navigation support to both patients and providers via web tools.

Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.

Works collaboratively with clinical departments to meet the needs of patients.

Requirements

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Good time management skills.
• Able to work collaboratively with various departments.
• Able to exercise sound judgment in handling difficult/escalated situations.