Access Coordinator - Saco

Summary

The Access Coordinator in Saco works as the first point of contact for Sweetser and provides exceptional customer service while projecting a positive and professional image. They assist clients who are seeking services by providing information and immediate access to Sweetser programs.

Essential Functions

• Receive and process all incoming calls using a multiline phone.
• Collect and input into Electronic Health Record all required registration, demographic and insurance information.
• Answers phone calls quickly and professionally, assists callers and transfers if necessary.
• Aid clients with scheduling and rescheduling appointments on the phone and in person.
• Check clients in for appointments, verify client information, and make necessary updates.
• Gather information from clients, which may include scanning documents.
• Process clients' paperwork including release of information and collection of copays as appropriate.
• Identify, utilize and maintain resources needed to communicate effectively with internal and external customers.
• Perform all other duties as assigned.

Education

A high school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field.

Certifications, Licenses, Registrations

• Valid state driver's license.

Experience & Skills

• Experience in a healthcare setting, working with insurance companies, referral sources.
• Experience working in a call center environment a plus.
• Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.
• Strong communication skills.
• Ability to provide exceptional customer service.
• Ability to multi-task and to be flexible.
• Demonstrate the ability to operate basic office equipment to include, telephone, copier, fax, computer and printer.

Pay

$20 hourly

Schedule

Full Time