Access Coordinator II - Division of Plastic Surgery (Internal Hiring Practices Required)

About the role

The Access Coordinator II serves as the primary point of contact for all referrals and patients from the initial phone call through the start of treatment. The role involves receiving and processing incoming phone calls and web requests, completing pre‑registration, coordinating appointments, collecting registration information, and ensuring that all necessary clinical and demographic information is reviewed by the clinical team prior to the initial patient appointment. The position also acts as a liaison between patients/families and financial counselors or case managers. For the first year, the role is on‑site and combines phone scheduling with patient‑facing duties in the clinic.

Responsibilities

• Educate referrers and families about next steps and requirements for the initial CHOP visit.
• Assist schedulers in coordinating complex appointments, procedures, and services.
• Obtain insurance information and work with Financial Counselors to verify benefits and secure authorizations.
• Gather all clinical information required for the initial visit.
• Receive and track clinical documents from external hospitals, centralize the process, and communicate receipt to the appropriate clinical teams.
• Assist in developing systems and processes that automate referrer communications.
• Work closely with clinical teams while physically located in the clinic workspace.

Requirements

• High School Diploma/GED (required).
• At least three (3) years of coordinator experience (required).
• Previous experience in a fast‑paced pediatric healthcare environment and scheduling (required).
• Advanced experience in complex scheduling (preferred).

Skills

• Organized, dependable, and able to make independent judgments.
• Excellent telephone and communication skills; proficiency with computer systems and programs.
• Ability to multi‑task, prioritize, and manage high‑stress situations.
• Compassionate listening and conflict‑resolution abilities.
• Strong commitment to customer service.
• Skill in developing and maintaining effective relationships across disciplines, with medical and administrative staff, patients, and the public.
• Excellent verbal and written communication.
• Strong organizational, accountability, critical analysis, and problem‑solving skills.

Pay

Hourly salary range: $28.05 – $35.05 (full‑time). Part‑time pay will be adjusted accordingly. Offer may be above this range based on skills and experience.

Schedule

Day shift (United States of America).