Surgical Scheduling Coordinator I - Plastic Surgery

About the Role

Coordinate surgical scheduling for Plastic Surgery. Provide support to the team to facilitate the achievement of the program's goals.

Primary Responsibilities

• Schedule routine operative cases and in-clinic procedures.
• Reschedule and cancel surgical procedures efficiently and effectively.
• Communicate with clinical staff to coordinate mutually acceptable procedural times between the provider offices and the operating room.
• Facilitate internal and external communication with staff, providers and patients.
• Act as a primary point of contact for patients, providing information on surgery scheduling, pre-operative instructions, and any necessary post-operative care guidelines.
• Address patient inquiries, concerns, and requests regarding their surgical procedures.
• Coordinate pre-procedure planning, including pre-op, post-op visits and any necessary diagnostic testing.
• Generate referral and/or pre-certification orders and follows the pre-certification through completion.
• Utilize OpTime (EPIC) for scheduling patients for surgical procedures.
• Perform all duties in a collegial manner within patients, OR staff, other departments and physician offices.
• Contribute to a supportive and healthy work environment.
• Other duties as assigned.

Qualifications

• Minimum Required Education: High school diploma (appropriate experience may be substituted for education on an equivalent basis).
• Minimum Required Experience: 2 years prior experience in a healthcare scheduling or administrative role.
• Preferred Experience: EPIC.

Skills & Abilities

• Exceptional organizational skills, with a keen eye for detail.
• Strong written and verbal communication skills.
• Proficiency in medical terminology and understanding of healthcare regulations.
• Familiarity with scheduling software and electronic health records (EHR) systems.
• Demonstrated ability to handle sensitive patient information with discretion and professionalism.
• Strong problem-solving skills and adaptability to changing situations.
• A commitment to providing top-notch patient care.

Physical Requirements & Work Environment

• Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
• Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids.
• Work is performed in an environmentally controlled environment.
• Sensory Acuity: Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Benefits

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental, along with Flexible Spending options.
• 403B Retirement Package.
• Competitive Vacation and Paid Holidays offered.
• Tuition Reimbursement.
• Paid Parental Leave.
• Employee & Family Assistance Program (EFAP).
• Pet Insurance.
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.