Access Coordinator II - Surgery Scheduler - Division of General Surgery

About the role

The Access Coordinator II is the point of contact for all referrals and patients from initial phone call until start of treatment including receipt of clinical and demographic information required for initial visit or procedure. This position is responsible for receiving and processing all incoming phone calls, and web requests from patients, families, and referral sources.

Responsibilities

• Educates referrer/family about next steps and what is required for initial visit to CHOP
• Affords schedulers in coordinating complex appointments, procedures, and services
• Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s)
• Obtains all clinical information required for initial visit
• Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit
• Works closely with clinical teams while physically located in clinic work space
• Serves as a liaison between patients/families and the financial counselor(s) and case managers
• Completes interview with the patient and family in person or over the phone to schedule surgery by utilizing surgical block time efficiently and in accordance with divisional procedures
• Manages OR utilization by maximizing OR time and releasing unused OR block time in a timely fashion
• Prepares charts and weekly OR schedule in a timely manner including all necessary clinical paperwork, ensuring electronically signed consent is in EPIC or scanning paper consent and all clinical information pertaining to the surgery into EPIC, obtaining clearances prior to surgery and other tasks assigned by the division
• Verifies insurance eligibility, active referrals, and initiates pre-certification process
• Schedules post-operative appointment and ensures families receive pre-surgical information packet
• Obtains all pertinent data for pre-certification; responds to Pre-Cert department's request for additional clinical information including photos, letters of medical necessity, visual field results, etc.
• Schedules related tests; coordinates pre-procedure visits with the Anesthesia Resource Center
• Supports Physicians on any Administrative task assigned by the manager

Requirements

The ideal candidate will have prior surgery scheduling experience.

Qualifications

• High School Diploma / GED - Required
• At least three (3) years Coordinator experience Required
• Previous experience in fast paced pediatric healthcare environment, scheduling experience Required

Skills and Abilities

• Advanced experience in complex scheduling
• Organized, dependable, and able to make independent judgments
• Excellent telephone and communication skills are required
• Proficiency with computer systems and programs
• Ability to multi-task and prioritize
• Critical analysis and problem-solving skills
• Compassionate listening skills and ability to diffuse high stress situations and conflict resolution
• Experience with and high commitment to customer service
• Excellent verbal and written communication skills