Access Coordinator II - Surgery Scheduler - Division of Plastic Surgery

About the role

Seeking Breakthrough Makers Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

A Brief Overview The Access Coordinator II is the point of contact for all referrals and patients from initial phone call until start of treatment including receipt of clinical and demographic information required for initial visit. This position is responsible for receiving and processing all incoming phone calls, and web requests from patients, families, and referral sources. This position completes pre-registration, coordinates appointments; collects registration information, and works with the schedulers to coordinate appointments for patients before and/or after their first visit. This role also assists patients in retrieving all materials necessary for their initial appointment and ensuring that all have been reviewed as appropriate by the clinical team prior to the initial patient appointment. This position also serves as a liaison between patients/families and the financial counselor(s) and case managers.

Responsibilities

About the Position: This position will be 100% on-site for the first year with the possibility of remote work one day per week after the first year. You will be responsible for surgical scheduling and management of surgeons' Outlook calendars. You will attend clinic with assigned surgeons approximately one day per week to coordinate and schedule surgical procedures directly with patients during clinic visits.

• Educates referrer/family about next steps and what is required for initial visit to CHOP
• Assists schedulers in coordinating complex appointments, procedures, and services
• Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s)
• Obtains all clinical information required for initial visit
• Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit
• Assists in development of systems and processes which automate referrer communications
• Works closely with clinical teams while physically located in clinic work space

Requirements

• At least three (3) years Coordinator experience required
• Previous experience in a fast‑paced pediatric healthcare environment required
• Scheduling experience required
• Advanced experience in complex scheduling preferred

Skills

• Organized, dependable, and able to make independent judgments
• Excellent telephone and communication skills; proficiency with computer systems and programs
• Ability to multi‑task and prioritize
• Compassionate listening skills and ability to diffuse high stress situations and conflict resolution
• Experience with and high commitment to customer service
• Skill in developing and maintaining effective relationships across disciplines and with medical and administrative staff, patients