Access Coordinator | Adult Outpatient Services

About the role

Open Doors To New Beginnings In Adult Outpatient Services, Access Coordinators play a vital role in connecting clients to the care and resources they need by guiding them through referrals, screenings, scheduling, and intake services. Through compassionate communication, thoughtful coordination, and a commitment to service, you'll help ensure individuals can access support quickly and confidently.

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong to a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.

Responsibilities

• Manages incoming referrals through telephone calls, emails, and other contact types.
• Gathers required information from referral sources.
• Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments
• Verifies insurance information and discusses funding options with clients
• Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation
• Tracks program capacity and intake availability; manages program waitlists as appropriate
• Coordinates care by connecting referred clients to alternative treatment options and community partners as appropriate
• Participates in community outreach, engagement, and education regarding Valley services and the referral and intake process
• Tracks key access information including no-show rates, hospitalizations and follow-up, court tracking/reporting, and overall program and client engagement levels
• Ensures that grant-related, state and local, and payer access requirements are met
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
• Collaborates with internal and external multidisciplinary teams regarding clinical aspects of treatment
• Adheres to ethical and legal standards set by licensing boards and state regulations
• Meets direct care expectations.
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements

Requirements

• Education: High school diploma or equivalent
• Experience: None
• Licenses/Certificates: Case Manager certification (Can be post-hire), CPR certification (Post-hire), Valley de-escalation certification (Post-hire); Driving positions require a minimum age of 21 and a current driver's license
• Preferred Qualifications: Bachelor's degree in social work or related field; Previous social services experience

Benefits

• Compensation: tenure-based service increases and performance bonuses; On-Demand Pay gives access to a portion of earned wages before scheduled payday.
• Time Off: 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave.
• Health & Insurance Benefits: medical, dental, vision, life, and disability insurance; voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance; Valley provides Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
• Health Savings & Reimbursement: Out-of-pocket medical expenses may be eligible for reimbursement through Garner HRA — up to $2,000 for individuals and $4,000 for families; depending on medical plan selection, you may contribute pre-tax dollars to a Health Savings Account (HSA), with a company match of up to $900 for individuals and $1,800 for families.
• Retirement: 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of annual salary.
• Professional Development: tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education.

Pay

Range starts at $18.75/hour (pay is calculated based on years of licensed working experience)

Schedule

Monday – Friday | 8:00am – 5:00pm